Returns and Exchanges

Start your Return or Exchange HERE

We offer returns within 30 days of purchase. Items must be unworn, unwashed, and in original condition with tags attached.

How to start a return:

• Visit our Returns Portal
• Enter your order number and email address
• Select the items you'd like to return
• US orders: print your return label ($7 fee), or use your own label to avoid the fee. International orders: use your own label (see International Returns & Exchanges below)

Refunds: Refunds are issued to your original payment method within 5–10 business days after we receive your return.

Exchanges: In our return portal, you'll have the option to exchange your item or accept store credit.

Final Sale items cannot be returned or exchanged.

Questions? Email [email protected]

“Exchange Only” Products and Promotions:

At times, we will launch “Exchange Only” promotional events (any item discounted more than 20% off is eligible for exchange or store credit only, unless marked final sale). This means that items purchased through the promotion, or items purchased using the discount code offered will not be eligible for refunds back to the original purchase method. Rather, customers will have the option of exchanging their items for similar or other products, or receive store credit in the form of a gift card.

During these promotions, items that are marked as “Final Sale” will continue to be ineligible for refunds, and also cannot be exchanged for other items or store credit.

International Returns & Exchanges:

We don't provide prepaid return labels for international returns or exchanges. Start your return or exchange in our Returns Portal, then ship your package with the carrier of your choice using your own label. Return shipping costs are your responsibility, and we recommend a tracked service.

We charge a $25 return fee for international returns, which is deducted from your refund. There is no return fee for exchanges or site credit. International customers are responsible for any duties/fees that may apply from return or exchange shipping. Shipping fees are non-refundable.

• Please allow 7-10 business days after your return is received for a refund to appear.
• Questions? Email [email protected] or if it's urgent, [email protected]

Refused Shipments:

If you refuse a shipment from Ministry of Supply, you are responsible for the original shipping charges. This amount will be deducted from your merchandise refund. Refunds are issued once the package has been received and processed by our fulfillment center.

Please note, this can take up to 7-10 business days after delivery, not including bank processing times. Shipping costs are non-refundable.